Tech & Admin Questions

How to schedule the nightly data import task
It's important to schedule the nightly import task to make sure the data in your environment is updated regularly.  This would normally already have be...
Thu, 23 Jan, 2020 at 5:24 PM
How do I arrange for a clean full data import?
In cases where we have updated your import specifications, in order to make sure that excluded data is no longer visible, it can be necessary to start with ...
Thu, 23 Jan, 2020 at 5:24 PM
Change display of matter and client names to numbers
Clocktimizer displays the matter names and the client names without the numbers by default. You can easily change this to matter/client names and numbers or...
Mon, 9 Dec, 2019 at 6:16 PM
AD connectivity issues and upgrading to ADFS
The connection between the Clocktimizer application and AD often encounters an expired authentication token which can result in errors In this case, restart...
Mon, 3 Aug, 2020 at 3:44 PM
How to check and repair the wake up task
One of the main causes for Clocktimizer not performing its nightly import is due to the fact that the IIS web server will sleep any inactive apps. Unfortuna...
Tue, 21 Jul, 2020 at 1:12 PM
Setting up the standard user roles
Clocktimizer allows you to create different roles for your users, the standard ones being Email users, Regular users, and Power users and they have access t...
Wed, 16 Sep, 2020 at 12:57 PM
Disbursements are not showing up
If disbursements have been enabled in your environment, but are not showing up in Clocktimizer, there could be a few causes. They will be discussed here, an...
Thu, 23 Sep, 2021 at 1:50 PM
Enable API Usage Tracking
As you know, at Clocktimizer, we’re all about making data-driven decisions, especially when it comes to how we improve the platform. We have relied heavily ...
Mon, 11 Oct, 2021 at 11:44 AM