Tech & Admin Questions

Updating the hybrid connection string in HCM
Sometimes you need to update the endpoint to which the hybrid connection is connecting. If this is not done, the hybrid connection will still point to the w...
Wed, 9 Jan, 2019 at 4:12 PM
Registering the Clocktimizer application for Azure AD authentication
In order for Clocktimizer to be able to authenticate against your Azure AD, Clocktimizer needs to be registered as an application in your Azure Active Direc...
Wed, 8 May, 2019 at 12:44 PM
Where to find the error logs
If you have access to the application, you can find the error logs under the 'Support' tab in the left menu. If you cannot access the applicat...
Fri, 21 Jun, 2019 at 7:04 PM
Add new users
Part 1: Create an account Step 1: Go to Admin Step 2: Click on 'Create account' Step 3: Complete the account details, selec...
Tue, 10 Jul, 2018 at 2:25 PM
Troubleshooting empty PDF reports
On Premise Below are the steps to fix the issue of empty PDF reports in an on premise install. These steps must be followed by an admin.  Go to Admin...
Fri, 14 Dec, 2018 at 11:11 AM
Title to Level Grouping
Time keeper titles, grades and levels can differ per firm. Power users can group time keeper titles to levels in Clocktimizer. This guide explains how.  ...
Wed, 14 Nov, 2018 at 2:44 PM
How to create a default dashboard for all users
Clocktimizer's dashboard Clocktimizer has different types of default dashboards which can be personalized based on your needs and preferences. This g...
Wed, 30 Jan, 2019 at 1:49 PM
How to create a role based dashboard
Clocktimizer's dashboard Clocktimizer has different types of default dashboards which can be personalized based on your needs and preferences. This g...
Wed, 30 Jan, 2019 at 1:49 PM
Adding an active directory user in Clocktimizer
This guide will explain how to add an Active Directory user to Clocktimizer. Step 1: Navigate to the "Admin" section in the left menu.  ...
Tue, 12 Mar, 2019 at 4:51 PM
Can I track usage in Clocktimizer?
All of our customers have multiple users in Clocktimizer. You can track usage per person, role and module in Clocktimizer. Here is how: Go to Admin; Und...
Fri, 3 May, 2019 at 3:48 PM