Frequently Asked Questions

How to enable & reset Two Factor Authentication
Setting up 2 Factor Authentication  Two Factor Authentication (2FA) is a security method which is used to grant access to users only after they provide two...
Thu, 23 Jan, 2020 at 5:21 PM
Can I see a list of all the Clocktimizer activities?
You can see a list of all the activities assigned by Clocktimizer based on your time cards through the Drilldown.  1. Navigate to the Drilldown. 2. Rem...
Thu, 20 Dec, 2018 at 2:54 PM
How does Clocktimizer handle block billed entries?
For any entry with more than one recognized activity Clocktimizer divides the time evenly between the activities. Due to the different ways to denote time, ...
Wed, 14 Aug, 2019 at 11:24 AM
Can I export data from Clocktimizer?
There are a few ways data can be exported from Clocktimizer and these are always available by clicking the "Download" button.  The option...
Thu, 23 Jan, 2020 at 5:21 PM
I don't see time keeper levels in the fee comparison and budgets
If the time keeper levels are missing in certain Clocktimizer features, please have an Admin follow the steps below: Navigate to "Admin"  Cl...
Thu, 20 Dec, 2018 at 2:54 PM
Can I export the timecards in Excel?
Exporting timecards is available for customers through the Drilldown by clicking on the download button.  If you do not see this button, your ac...
Thu, 23 Jan, 2020 at 5:21 PM
How does Clocktimizer convert between currencies?
When Clocktimizer needs to display values from matters with multiple currencies, some form of currency conversion is needed. By default, Clocktimizer uses e...
Fri, 25 Oct, 2019 at 4:15 PM
How are values calculated in the Fee Comparison?
The Fee Comparison uses several calculations to display the comparison between different matters. Below is an explanation of some of the common calculations...
Mon, 25 Feb, 2019 at 2:47 PM
Glossary of financial terms in Clocktimizer
In this article I will explain how the financial values in Clocktimizer are calculated or displayed.  Information imported directly from a firm's d...
Fri, 22 Mar, 2019 at 4:55 PM
How does the fee comparison reflect current rates?
In the Fee Comparison you can build fee quotes based on historical data. In comparing matters, Clocktimizer uses the historical rates and values. If in ...
Thu, 23 Jan, 2020 at 5:22 PM