Frequently Asked Questions

What is good time recording?
We often receive questions about how lawyers should record their time. The narratives of your time tracking records should contain a precise description o...
Tue, 9 Jan, 2018 at 12:15 PM
Legend to time recording quality graph
On the right upper side of the dashboard, you will see a graph depicting how well you perform your time recording. This chart shows how you have performed...
Thu, 6 Oct, 2016 at 12:24 PM
What happens if I 'report this narrative'?
In any list of narratives within Clocktimizer you will see either this: or . You will sometimes see a red button, but that should happen rarely. Thes...
Mon, 30 Apr, 2018 at 12:57 PM
Why is my password not accepted anymore?
It is possible that Clocktimizer is connected to your internal user authentication system. We often see that users that have login problems, have recently c...
Mon, 30 Apr, 2018 at 12:58 PM
How do I contact the Clocktimizer support desk?
There are multiple ways to contact our support desk: You can send an email to support@clocktimizer.com You can click on the 'support...
Sun, 2 Nov, 2014 at 1:35 PM
How does Clocktimizer handle historical rates in the fee comparison?
In comparing matters, Clocktimizer uses the historical rates and values. If in the meantime, a fee earner has moved up in level and rate, this will not...
Thu, 6 Oct, 2016 at 12:26 PM
How does the nearest neighbour algorithm work?
The fee comparison works by selecting a reference matter(s) and suggesting similar matters. Those similar matters are displayed based on our nearest neighbo...
Mon, 12 Nov, 2018 at 1:44 PM
Does Clocktimizer recognize spelling mistakes or abbreviations?
Clocktimizer's algorithm reads through your time card narratives and classifies the timecards based on the activities it has been trained to recognize....
Mon, 12 Nov, 2018 at 1:44 PM
How much historical data gets imported?
We want to make sure you are able to utilize all of Clocktimizer's features from day one. We set a horizon date of two or three years back for the impo...
Mon, 12 Nov, 2018 at 1:44 PM
Can we test Clocktimizer on our own data?
Yes! We offer a two week, cloud-based, free trial. During this process you will work closely with our team to test Clocktimizer on about 10-20 of your matte...
Mon, 12 Nov, 2018 at 1:44 PM