Frequently Asked Questions

What is good time recording?
We often receive questions about how lawyers should record their time. The narratives of your time tracking records should contain a precise description o...
Thu, 23 Jan, 2020 at 5:18 PM
Why is my password not accepted anymore?
It is possible that Clocktimizer is connected to your internal user authentication system. We often see that users that have login problems, have recently c...
Fri, 11 Sep, 2020 at 3:15 PM
How do I contact the Clocktimizer support desk?
There are multiple ways to contact our support desk: You can send an email to support@clocktimizer.com.  You can click on the 'Support' b...
Fri, 11 Sep, 2020 at 3:17 PM
What is the difference between the algorithm, activity grouping and manual/mass categorization?
1. The Classification Algorithm Clocktimizer's algorithm reads through your time card narratives and classifies the timecards based on the activities ...
Fri, 11 Sep, 2020 at 3:27 PM
How does the nearest neighbour algorithm work?
The fee comparison works by selecting a reference matter(s) and suggesting similar matters. Those similar matters are displayed based on our nearest neighbo...
Thu, 23 Jan, 2020 at 5:20 PM
Does Clocktimizer recognize spelling mistakes or abbreviations?
Clocktimizer's algorithm reads through your timecard narratives and classifies the timecards based on the activities it has been trained to recognize. ...
Thu, 23 Jan, 2020 at 5:20 PM
How much historical data gets imported?
We want to make sure you are able to utilize all of Clocktimizer's features from day one. We set a horizon date of two or three years back for the impo...
Thu, 23 Jan, 2020 at 5:21 PM
Can we test Clocktimizer on our own data?
Yes! We offer a two week, cloud-based, free trial. During this process you will work closely with our team to test Clocktimizer on about 10-20 of your matte...
Mon, 12 Nov, 2018 at 1:44 PM
What does uncategorizable mean?
The Clocktimizer algorithm automatically categorizes the activities found in the timecard narratives. The timecard quality is rated either:  Good : spec...
Thu, 23 Jan, 2020 at 5:21 PM
Where are the phase/task codes being used?
Typically phase, task or any other codes assigned by the time keepers are not being used as part of the classification of the time cards. Clocktimizer uses ...
Tue, 30 Jul, 2019 at 10:31 AM